NetResults Tracker Evaluation Guide
Architecture
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| Web-based Architecture Are all features and functionality available via the Web? |
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| Concurrent Multi-language Support Are multiple languages supported concurrently? |
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| Multiple Time Zone Support Can each user enter and view date and time in his own time zone and format? |
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| Standard Database Support Does it store data in a standard database such as Microsoft SQL Server, Microsoft Access or Oracle? |
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| Multiple Projects and Workgroups Can you track multiple projects for multiple workgroups, each with its own workflow, data fields, and other unique customization? |
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| Multiple Forms Is it possible to create and use forms for different applications? |
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| Record Links Can records (cases, issues, bug records, change requests, etc.) be cross-referenced or linked? |
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| Scalability Does the architecture allow you to scale? Does it allow you to take advantage of multiple computers, multiprocessor computer systems, and load-balancers? |
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| Remote Administration Are system administration features available remotely through a Web browser? |
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| Out-of-the-box Templates Are quick-start templates available so that you can start using the system immediately? |
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Collaboration
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| Discussions Are discussion threads available for each issue to facilitate sharing of information and knowledge, and reduce the need for meetings? |
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| Alerts and Escalations Does it automatically escalate problem areas to ensure timely resolution? |
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| Automatic Rule-based Email Notification Does it provide configurable email (and pager) notification? With separate rules and settings for each project/product tracked? Does it automatically notify appropriate users on change of assignment, change of state, etc.? |
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Status and Accountability
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| Metrics Does the system include analytic tools, charts & graphs to help you see trends and trouble spots? Can you customize these tools? |
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| Real-time Reporting, Query, Keyword Search Does it allow you to query and create reports? And save the queries? |
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| Charts and Graphs Does it provide visual displays of data to allow you to easily spot trends and trouble spots?. |
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| Personalized Per-User Home Page Does it provide each user a personalized home page with summary reports and graphs of issues reported by and assigned to the user? |
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| Change History (Audit Trail) Does it maintain a log of changes for accountability and compliance? |
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Integration
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| Application Program Interface Can you submit issues to the issue tracker directly from an external application using a supported API? |
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| Data Import and Export Capability Can issues be imported and exported from the database? |
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| Source Code Control Integration Can you associate source files with issues reported? View source file changes and version history? Keep track of source code or documents affected? Integrate with Microsoft Visual SourceSafe and VS.NET? |
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Workflow and Process Management
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| Configurable, Automated Workflow Tailored to Your Organization Does it have a customizable workflow engine that can model and enforce your organization's processes? Can it automatically route issues around to get them resolved? |
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Support and Helpdesk
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| External User (customers, strategic partners, etc.) Support Does it allow your customers and partners to submit issues directly via the Web, check on the status, and collaborate with you? |
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| Submit via Email Does it allow your customers or partners to report issues by sending an email? |
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| Knowledge Base Does it help you create a searchable Knowledge Base of articles about known issues, frequently asked questions, tech notes, etc.? |
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| Automatic Reporting of User Computer Environment Does it automatically gather information about the reporter's computer to help you troubleshoot the problems reported? |
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Issue Tracking Database
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| Customizable Data Fields Can you customize the data fields to meet your organization's information needs? |
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| Customizable Field Relationships Does it support dependent (nested) pull-down fields (i.e., the set of values displayed in one pull-down to be determined by the values selected in another pull-downs)? |
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| File and URL Attachments Can you attach files (screen shots, text, email) to each issue? |
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Security and Access Control
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| Flexible and Powerful User Access Control Does it allow you to control user accesses (to both operations and individual data records), so that you can control what your internal users and external customers and partners can see and do? |
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| Web Security Compatibility Do the built-in security features complement the Web server's security features and SSL encryption? |
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Quality and Support
| Features | NetResults Tracker | Product A | Product B |
|---|---|---|---|
| NetResults' Commitment to Quality, Support, and Services How long has the product been in production use? Is the software reliable? Is the company committed to customer support? |
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