NetResults ProblemTracker Help Topics

• NetResults ProblemTracker
  • Introduction
    • Product Overview
    • Features and Requirements
    • Glossary
  • Setup
    • README.TXT
    • Preparation for Installing ProblemTracker
    • Installing ProblemTracker
    • Entering License Information
    • Initializing The Database (SQL Server only)
    • Setting International Date Format
    • Web Browser (Client) Setup
      • Browser Settings
      • Program URLs
    • Web Server Security Setup (optional)
      • Overview
      • Microsoft IIS 4.0 and NT 4.0 Personal Web Server
      • Microsoft IIS 5.0 (Windows 2000 Server)
      • Netscape FastTrack 2.0 and Enterprise Server 2.0
      • Netscape Enterprise Server 3.x
  • User's Guide
    • Getting Started Tutorial
    • The ProblemTracker User Interface
    • Workflow Model
    • Problem History
    • Operations
      • Logging In
      • Adding Records
      • Querying Records
      • Using Saved Queries & Reports
      • Summary Reports
      • Viewing Records
      • Editing Records
      • Record Attachments
      • Marking A Task Complete
      • Deleting Records
      • Printing Records
  • Tracking Defects With ProblemTracker
    • Overview
    • The Data Record
    • Workflow
    • Email Notification
    • Security
    • Putting It All Together
    • Using The Code Development Template
    • Using The Web Development Template
  • Administration Guide
    • Overview
    • Security Model
    • General Preferences
    • User Administration
      • Users
      • User Groups
      • Privileges
      • User Sessions
    • Customizing The Data Record
    • Customizing Menu Values
    • Customizing Workflow
    • Customizing The Home Page
    • Email Administration
      • Email Integration
      • General Email Configuration
      • Sending An Administrative Email
      • Email Notification Preferences
      • Setting Notification Preferences
    • Customer Bug Page
    • Customizing the Log In Page
    • Database Administration
    • Supporting Multiple Projects (Workgroup Administration)
    • Permanently Deleting Multiple Records
    • Uninstalling ProblemTracker
  • Support
    • Frequently Asked Questions
    • Contacting NetResults
  • Appendix A: Manual Configuration
    • Web Server Setup
      • Directories
      • Using Netscape Enterprise Server 3.x (FastTrack & Enterprise Server 2.0)
      • Using Microsoft IIS 4.0 and NT 4.0 Personal Web Server
      • Using Microsoft IIS 5.0 (Windows 2000 Server)
    • Database Setup
      • ODBC Database Support
      • Installing ODBC
      • Using Microsoft Access
      • Using Microsoft SQL Server 6.5
      • Using Microsoft SQL Server 7.0