Web-based collaboration software for bug tracking, change management, support, and help desk.

NetResults Tracker – Web-based Collaboration Software

For change management, issue tracking, bug tracking, knowledge base, support, & help desk.

NetResults Tracker: Web-based Collaboration Software for bug tracking, automated issue tracking, change management, knowledge base, support, and help desk.NetResults Tracker™ is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution.

It has been licensed by more than 1000 companies from over 35 countries around the world for use by more than 50,000 employees, partners, and customers.

NetResults Tracker supports a wide range of applications including:

Tracker is very cost-effective. Most installations recover their investment within a few short months through increased productivity, improved products, improved customer satisfaction, and sometimes simply by ensuring each fix of an important bug makes it into the next release.

Tracking Issues Manually Automated Issue Tracking with NetResults Tracker
With manual issue tracking, the tangle of communication between company departments quickly becomes confusing and inefficient. NetResults Tracker centralizes and automates issue tracking, keeping communication between all departments organized and in sync.

Tracker is a fully web-based system providing:

  • Tracking – Tracking reported bugs, defects, business issues, enhancement requests, etc.
  • Workflow – Automatic routing and notification to get issues resolved.
  • Process enforcement – Managing and enforcing your company's process of resolving issues.
  • Status – Up-to-the-minute project information and status to team members everywhere to foster collaboration.
  • Communication – Capturing discussions and sharing knowledge.
  • Accountability – History and audit trail.

Our customers are from a broad base of industries, including broadcasting, consulting, entertainment, financial, government, hardware, health care, manufacturing, pharmaceutical, retail, software, system integration, telecommunication, transportation, and utility.

Product Name Change

Prior to the version 6.0 release, NetResults Tracker was named ProblemTracker. The product name was changed to reflect the broad range of applications that Tracker has been serving.

Try it for FREE!

  • Take a quick Guided Tour.
  • Get a Custom Demo over the Internet from one of our engineers.
  • Sign up for your 30-day risk free Personal Live Trial.  No software to install.  We create a workgroup with admin access on our servers for your exclusive use.  All you need is a web browser.

Service or Software

NetResults Tracker is available as a cloud service or on-premises software (for you to install on your server).


We have customers ranging from startups to Fortune 100 companies.  They include Adobe, Avaya, BMW, Boeing, GE, Intel, JP Morgan, Manulife, MIT, Olympus, HP, Philips, Satyam, Siemens, Shell, TIBCO, UAL, Visa, Vodafone, Walgreens, Walt Disney and more...

Customer Testimonials

"I am extremely happy with the results we have seen from both the performance and support of Tracker..."

"I would give Tracker a strong recommendation. ... Because it's easy to use, we got immediate buy-in from all members of our staff."

"I think this is a great product... very well thought-out product, defect free and extremely flexible."    more...



NetResults Tracker (also called NRTracker) is a web-based collaboration software for bug tracking, defect tracking, issue tracking, change management, workflow management, process management, knowledge base, help desk, and automated support portal.


NetResults Tracker is available as a hosted solution (Software-as-a-Service (SaaS)) or as a packaged software.